Frequently Asked Questions

What Qualifications do you hold?

BSc 2.1 Psychology Degree (Sheffield Hallam)

CPD certified ADHD Coach (ADHD Works)

Training to be ACC accredited coach (Optimus ICF diploma)

Qualified Workplace mediator (Pragmatism CPC accredited course)

Do you have insurance?

Yes I am insured by Simply Business - Professional Indemnity £100.000 and Public Liability £1000,000

Do you have a complaints procedure for Mediation?

  1. All complaints will be acknowledged within 5 working days.

  2. All complaints will be investigated and responded to within21 working days of receipt. The procedure may specify that on occasions further time may be required, in which case the complainant should be notified of this in writing.

  3. The investigation will be carried out by somebody other than the mediator that the complaint relates to.

  4. If rejected an appeal must be submitted within 7 days and will be responded to after 7 days.

  5. If this response is not accepted the complainant can appeal to the CMC on certain grounds which can be found on the CMCs website here: https://civilmediation.org/complaints/

  6. Written records of any complaints received will be kept on file.